Our technical support team is standing by to offer high-quality support to our users. We offer several types of support to help you use our products effectively.

On-line support

Product information is available on our Web site in the form of documents, FAQs and Knowledge Base. We recommend this as the first place to look for answers to your technical question. Standard support e-mail inquiries are normally answered in less than three business days. In order to handle e-mail more efficiently, you can fill in our technical support form.

Telephone support

An annual telephone support plan is available to our customer that purchased Smart Retailer System. Our technical support engineers are available by phone Monday through Friday 9:00am to 5:00pm (GMT+8:00), except public holidays. For more information, please contact our sales department.

On-site support

On-site support is provided by our partners. Our partners provide on-site support after each installation, contact our partners for more information.